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We even envisioned integrating a build-to-order supplier like Dell and creating a virtual computer company.

From an AI-er’s perspective, we thought of these services as special-purpose problem solvers. FedEx, for example, with nearly 200,000 employees and thousands of trucks and planes, was a special purpose problem solver for logistics, invoked through a simple message-based API – “Get this package to New York City by tomorrow morning”. One would be foolish to write a logistics planner rather than leverage such a powerful off-the-shelf resource.