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Webify is a real company deploying simple agent-based knowledge systems in the insurance industry.

The insurance industry is a complex distributed ecosystem. It includes primary carriers, their agents and underwriters, claims adjusters, re-insurers, fraud investigators, and many other service providers.

Webify uses agents operating within a service-oriented architecture to route documents among service providers based on content. Routine claims, for example, can be routed automatically to $5-an-hour adjusters in Bangalore…